Shipping Policy:
All orders will be dispatched upon payment confirmation. We ship via Australia Post, with deliveries made Monday to Friday between 9 AM and 5 PM (excluding public holidays), subject to the carrier’s terms and conditions.
- Standard Shipping: $9.90 for orders under $100.
- Express Shipping: $15.49
- Free Shipping: Available for orders over $100.
Ensure your shipping details are correct, as we cannot redirect orders once they have been dispatched.
All parcels are shipped under the carrier's terms and may require a signature upon delivery.
If no one is available at the delivery address, Australia Post or the courier may leave a collection card or instructions for redelivery.
Returns Policy:
If you need to return a product, please email jacob@gearfit.com.au for assistance.
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Non-defective Returns: Items must be returned in their original, unopened packaging with no labels, stickers, or writing on the product box.
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Defective Returns: Defective goods are subject to manufacturer testing to determine eligibility for credit or exchange.
Damage, Defects & Loss in Transit:
Any claims regarding damage, short delivery, loss in transit, or defects must be made within 10 working days from either:
- The date of invoice, or
- The receipt of goods (whichever is later).
Failure to report issues within this timeframe may result in the loss of any rights to a refund or replacement.
At our discretion, we may repair, replace, refund, or credit the affected goods. To the extent permitted by law, all statutory or other warranties are excluded.
